Privacy policy

Last updated: October 24, 2026.

This Privacy Policy describes how Moana Hair, operated by Happy Hair Factory USA Inc., collects, uses and discloses personal information through moanahair.com and related order and customer-support interactions.

Information We Collect and Why

  • Order and account information: name, email, phone number, billing and shipping addresses, items ordered, payment and transaction information. We use this information to process orders and payments, arrange delivery, provide order updates, maintain accounts and prevent fraud.
  • Device and browsing information: IP address, browser and device information, cookies, pages and products viewed, search terms and interactions with the store. This information supports site operation, security, analytics and advertising.
  • Support information: the contact details, messages, order references and photos or other information you choose to provide when asking for help, returns or custom services. We use it to respond to and resolve your request.

Information comes from you, from interactions with our website and from the providers that process transactions and operate the store. Please do not send payment card numbers or unnecessary sensitive information by email or chat.

Providers and Disclosures

We use Shopify to host and operate our online store. Order information is also used by the payment and delivery providers involved in fulfilling your order. Customer-support and communication services process information when you use those channels.

Shopify Network Intelligence is enabled for this store. Shopify combines customer data with data from other merchants to support shopping experiences, advertising targeting and store improvements, as described in Shopify's applicable privacy terms.

The storefront includes Meta Pixel and Google advertising technology. These services can receive device identifiers and browsing or interaction information for advertising and measurement. Advertising-related disclosures may constitute a sale or sharing under some privacy laws even when money is not exchanged.

We may disclose information when required by law or reasonably needed to address fraud, security issues, legal claims or the protection of our rights and those of others.

See Shopify's Privacy Policy, Meta's Privacy Policy and Google's Privacy Policy for information about their own practices.

Cookies and Privacy Choices

Cookies and similar technologies support functions such as carts, checkout, accounts, analytics and advertising. Your browser can block or delete cookies, although essential store functions may be affected. Advertising preferences offered by individual platforms do not necessarily control every disclosure from this store.

To submit an opt-out request concerning sale or sharing, including cross-context behavioral advertising where applicable, visit Your Privacy Choices or email info@moanahair.com. Opting out does not stop processing necessary to fulfill orders, provide support, prevent fraud or comply with law.

Access, Correction and Other Requests

Depending on your location and applicable law, you may have rights to request access, correction, deletion or a copy of personal information, to opt out of sale, sharing or targeted advertising, or to appeal a decision concerning a privacy request. You may contact us to exercise applicable rights or ask how to submit a request through an authorized agent.

We may need information reasonably necessary to verify a request or an agent's authority. We respond according to applicable requirements; some information must be retained for transaction records, legal obligations or other permitted purposes. Exercising an applicable privacy right will not result in unlawful discrimination.

Retention, Security and International Processing

Retention depends on the purpose of the information, order and support requirements, legal recordkeeping obligations, fraud prevention and dispute resolution. Information is processed through Shopify and other providers and may be handled outside your state or country. No internet transmission or storage system can be guaranteed completely secure.

Children and Marketing

If you believe a child has provided personal information inappropriately, contact us so we can review the matter and take appropriate action. You may unsubscribe from marketing emails using their unsubscribe link; order and service messages may still be necessary.

Changes and Contact

We may update this notice to reflect changes to our practices or applicable requirements. The updated date appears above.

Happy Hair Factory USA Inc. / Moana Hair
Email: info@moanahair.com
915 W. Manchester Blvd., Suite #3, Inglewood, CA 90301, United States.