7-day Money-Back Guarantee

Here are the situations that may cause disputes:

Item not received:

Delivery on the Way:
1. Status of shipment stagnated for a long time: If the status of the parcel stagnated for a long time, we advise you to contact your local USPS to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us until the parcel is delivered successfully.

Unsuccessful Delivery
1. If the parcel is delivered unsuccessfully because of the wrong address offered by the buyer. We are not responsible for any loss caused

2. If the parcel is sent to the wrong address or lost by the shipping company, we can resend the parcel to you or offer you a refund. Item not as described: You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 7 days if you are not satisfied with the item.

Return/Refund for no reasons
If you want to return an item without any quality problem for exchange within 7 days once it is received, please send an email to this email address with your order number return entitled: info@moanahair.com we will offer you the return label. Return/refund for quality problems, please send us an email with your order number entitled if the item you received has any quality problems. such as wrong color, wrong size, wrong style, and so on. It will be better if you can attach a picture of the packing box containing the shipping information and a picture of the item you received in the email. We will look into the case once we receive your email, then offer you a resolution.

Kindly Reminder:
1. If you want to return it within 7 days, please keep the item in original factory condition, as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut. Items that have been used, washed, or altered will no longer be eligible to return.

What does "returned in the original condition" mean?
This means:
✓ Hair has NOT been washed, conditioned, installed, colored, bleached or worn.
✓ Ties have NOT been cut and the hangtag is attached.

Should I contact you before Return My Parcel?

Yes, we will add notes to your order before the package is returned, so please do not return the parcel before contacting us. For any returns, you must contact the customer service department to obtain a Confirmation#. Once the returned package is received & inspected, your refund will be processed and automatically applied to your original payment account in 48hrs.

Once the return has been authorized with the given Confirmation#. Assigned returned item(s) will be allowed to be returned for a refund. Please include your email address, Order Number, Confirmation Number by our customer services.

Order Cancelling:
We can cancel the order for you if you contact us in time after your purchase.

1. Free of charge If you contact us within 24 hours after your payment processing
2. Free handling fee will be deducted from the total for the cancellation within 1 week after the unit is in processing.
3. 30% handling fee will be deducted from the total for the cancellation after 1 week when the unit is in processing.
4. Orders cannot be canceled once the parcel has shipped or once the factory has begun customizing hair extensions.

Note: If requesting for exchange or cancel your order, you shall first contact us by service email: info@moanahair.com. We will not provide any exchange or return on hairs returned without our permission, and all losses will be afforded by customers.