Frequently Asked Questions

Wig/Hair Care Tips 
Moana Hair recommends you when you shampoo your wig every 7 to 14 days of wear. First, gently comb or brush the wig free of tangles (for curly or wavy hair) and use a spray leave-in conditioner to make it easier and not mess up curl patterns.
Wet your wig thoroughly using lukewarm water. Apply a light moisture shampoo to wet hair, smooth evenly, and gently work shampoo through from crown to tips of the hair. Repeat steps and rinse with cool water thoroughly allowing water to flow from crown to tips.
Follow with a small amount of conditioner comb thru let sit on for 3 to 5 mins rinse thoroughly. Towel dry don’t wring or twist hair. Spray detangler and Brush through place wig on mannequin let dry naturally, blow-dry or set and place under a Hairdryer.

  1. Is this human hair? Yes, Moana Hair is 100% finest Remy human hair selected from young girls, the hair is healthy and very flexible and can avoid shedding easily. Our hair also can be dyed in any color and bleached as to what type you look you want to achieve.
  2. How should I care for the hair to avoid tangle and shedding? To care for your hair, it needs to be cared for 2-3 times a week, so that the hair can keep clean and shiny, the proper way needs to be used, please choose quality hair shampoo to provide sustenance in warm water, and let it air dry after deep conditioned. After washing, nurse the hair with some hair oil, then the hair will be silky and soft. We suggest using a wide-tooth comb to comb it gently, to prevent the shedding of the hair. Try to avoid too much heat because it may damage the hair, so please try to start by a lower heat.
  3. How should I order a closure with hair bundles for my full head? To purchase closure and bundles, you need to add the hair bundles and closure into your shopping cart and check out altogether, then we will ship them together in one package.
  4. Why does my hair shed or tangled? Generally, the hair will not be shed and tangle without proper care as it was made by double weft, but sometimes it can happen by cutting the weft of the hair or dryness, so please don't cut the hair weft, also, please follow our hair care tips by contacting us by phone or email. Our goal is making help you keep your hair can keep soft and healthy and have a long hair time up to 1 year or longer if properly cared for.
  5. How can I be a wholesale customer? When your order value is greater than or equal to $500 USD, you are able to purchase our wholesale price.
  6. Can you design logos, labels, and packages/bags free for wholesalers? When your order value is greater than or equal to $2,500 USD, we’re more than welcome to design any logos, labels, and custom packages/bags for our wholesaler customers.
  7. Do you offer a delivery service? Is the customers' information confidential and safe? Yes, of course, we offer a delivery service. In order to provide great customer service, we will always keep your customer information safe and will not reveal any information about your customers to anyone.
  8. Can we visit your store and talk more details? Of course, anyone is more than welcome to come to our store. If you see the famous Randy Donuts. If you are driving down Manchester, you should see the fast-food restaurant Arby’s located in a small shopping center. You can’t miss it! Please call if you have issues finding our location!