Company Policies

All orders placed before 12:00 pm PST will be shipped the same day. All orders placed after 12:00 pm PST will be processed the next business day!
Please expect 1-3 days for delivery orders to be shipped out. 


The shipping cost within the United States is $12.00. Hair Orders over $500.00 free shipping in the United States.

All Hair and Wigs sales are FINAL! We do exchanges. Exchanges ARE ACCEPTED ONLY within 3 days (If not worn/dyed or styled in a form that wasn’t given to the customer).
Customers will receive a store credit only! 
Wig customers must pay a deposit or pay in full before the wig is made.
Once you submit a wig customization order there are NO CANCELLATIONS once the wig is started.
Moana Hair Wig Sewing Machine 
In order to purchase a Moana Wig sewing machine a $500.00 deposit is REQUIRED. Please allow 4 to 6 weeks for delivery. 
FULL PAYMENT of 2,500.00

All money must be paid in full upon delivery. $2,500.00 is the total cost for the Machine. Setup and Wig Designing Class is included in the price
Moana Hair Wig Customization Class

To attend one of our Wig making classes a $200.00 deposit or more must be paid to secure your spot $575.00 is the total cost balance the balance must be paid in full the day before class.
Customers must show a seller's permit/wholesale license or Cosmetology license to purchase at wholesale price.
Moana Hair - Store Policies

We must ask all customers if they’re a hairstylist (please bring a copy of your cosmetology license or seller's permit) and Wholesale customers for their credentials to place on file. They Must have a Cosmetology license or Seller’s permit. Otherwise, we HAVE to charge a retail price and taxes.
Wig sales in-store should be sold at a Retail price if not a stylist or wholesale customer. Unless they’ve purchased 3 or more wigs previously.
If a walk-in customer comes and is interested to complete wig customization and they are NOT A STYLIST. An additional $75.00 to $100.00 to the listed price depending on the length and density of the wig.
Customers that come in to have a wig made are not Wholesale customers or Stylists. The hair should be sold to them at a retail price. We can still give them our wig sewing service at $100.00 or more.
All Wig Sales or Final no returns exchange only store credit within 3 days if not worn.